maju36 Privacy Policy

1. About This Policy

1.1 This Privacy Policy ("Policy") describes how maju36 ("we", "us", "our", "the Company") collects, uses, discloses, stores, and protects the personal data of individuals ("Players", "Users", "you") who access or use the maju36 platform accessible at maju36.net ("Platform").

1.2 This Policy applies to all personal data collected through the Platform, including data collected during account registration, identity verification, financial transactions, gameplay activity, customer support interactions, and marketing communications.

1.3 This Policy should be read in conjunction with maju36's Terms & Conditions, which govern your use of the Platform and to which this Policy is incorporated by reference.

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2. Data Controller

2.1 maju36 acts as the data controller in respect of personal data collected through the Platform. As data controller, maju36 determines the purposes and means by which your personal data is processed.

2.2 Where maju36 engages third-party service providers to process personal data on its behalf (for example, payment processors, identity verification providers, and game software providers), those third parties act as data processors under maju36's instructions and are bound by contractual data protection obligations no less stringent than those set out in this Policy.

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3. Data We Collect

3.1 maju36 collects the following categories of personal data:

3.1.1 Registration & Identity Data

• Full legal name as it appears on a government-issued identification document;
• Date of birth;
• Country and state of residence;
• Email address;
• Mobile telephone number;
• Username selected at registration.

3.1.2 KYC & Verification Data

• Copies of government-issued photo identification (MyKad, passport, or equivalent);
• Proof of residential address (utility bill, bank statement, or equivalent document dated within three months);
• Selfie or facial verification image where required by our verification provider;
• Source of funds documentation where required by anti-money-laundering procedures.

3.1.3 Financial Data

• Bank account details, e-wallet identifiers (Touch 'n Go eWallet, Boost), or card details used for deposits or withdrawals;
• Transaction history including deposit amounts, withdrawal requests, and bet settlements;
• Account balance records.

3.1.4 Technical & Usage Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Session logs including login timestamps, pages visited, and game history;
• Cookies and similar tracking identifiers (see Section 7).

3.1.5 Communications Data

• Records of customer support interactions via live chat, email, or other channels;
• Feedback, complaints, and survey responses submitted to maju36.

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4. How We Use Your Data

4.1 maju36 processes your personal data for the following purposes:

• Account administration: creating and managing your maju36 account, verifying your identity, and maintaining account records;
• Service delivery: providing access to the Platform's gaming products, processing bets and transactions, and crediting winnings to your account;
• Payment processing: facilitating deposits, withdrawals, and financial reconciliation in Malaysian Ringgit (MYR);
• Regulatory compliance: fulfilling Know Your Customer (KYC), anti-money-laundering (AML), and responsible gaming obligations imposed by maju36's licensing authority;
• Fraud prevention and security: detecting and preventing fraudulent activity, account takeover attempts, and abuse of promotional offers;
• Customer support: responding to and resolving queries, complaints, and service requests;
• Platform improvement: analysing usage patterns to improve the performance, functionality, and design of the Platform;
• Marketing communications: sending promotional offers, newsletters, and personalised game recommendations where you have provided consent (see Section 12).

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5. Legal Basis for Processing

5.1 maju36 processes your personal data on the following legal bases:

• Contract performance: processing necessary to fulfil our obligations under the Terms & Conditions entered into when you registered your maju36 account;
• Legal obligation: processing required to comply with KYC, AML, and responsible gaming obligations under maju36's international gaming licence;
• Legitimate interests: processing necessary for fraud prevention, platform security, and internal analytics, where such interests are not overridden by your data protection rights;
• Consent: processing for direct marketing communications where you have provided explicit, freely given consent, which may be withdrawn at any time.

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6. Sharing Your Data

6.1 maju36 may share your personal data with the following categories of recipients:

• Identity verification providers: third-party KYC services that verify the accuracy of the information you have provided and confirm your age and identity;
• Payment processors: financial institutions and e-wallet operators (including FPX, Touch 'n Go eWallet, Boost, Visa, Mastercard, and USDT processing services) that facilitate deposits and withdrawals;
• Game software providers: licensed game studios and platform providers that supply and operate the gaming content available on the Platform;
• Regulatory authorities: maju36's licensing authority and law enforcement agencies where disclosure is required by law or regulatory obligation;
• IT and infrastructure service providers: cloud hosting, cybersecurity, and data storage providers engaged by maju36 to support the operation of the Platform.

6.2 maju36 does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial purposes.

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7. Cookies & Tracking Technologies

7.1 maju36 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device that help us recognise your browser, maintain your session, and remember your preferences.

7.2 maju36 uses the following categories of cookies:

• Strictly necessary cookies: essential for the Platform to function, including session management and security. These cannot be disabled.
• Analytics cookies: used to collect anonymised usage statistics that help maju36 understand how Players interact with the Platform and identify areas for improvement.
• Preference cookies: used to remember your language, display, and accessibility preferences across sessions.

7.3 You may control non-essential cookies through your browser settings. Disabling analytics or preference cookies will not prevent you from using the Platform but may affect certain functionality.

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8. Data Retention

8.1 maju36 retains your personal data for the following periods:

• Account and identity data: retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML regulatory requirements;
• Transaction records: retained for a minimum of seven (7) years from the date of the transaction, in accordance with applicable financial record-keeping requirements;
• Customer support communications: retained for three (3) years from the date of the interaction;
• Marketing consent records: retained until consent is withdrawn, plus one (1) year thereafter as evidence of consent having been obtained.

8.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with maju36's data destruction procedures.

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9. International Data Transfers

9.1 maju36 operates internationally and may transfer your personal data to third-party service providers located outside of Malaysia. Where such transfers occur, maju36 ensures that appropriate safeguards are in place, including contractual data protection clauses that require the recipient to protect your personal data to a standard equivalent to that required under applicable Malaysian data protection law.

9.2 By using the maju36 Platform, you acknowledge and consent to your personal data being transferred to and processed in jurisdictions outside Malaysia where our service providers operate.

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10. Your Data Rights

10.1 Subject to applicable law and legitimate exceptions, you have the following rights in respect of your personal data held by maju36:

• Right of access: you may request a copy of the personal data maju36 holds about you;
• Right to rectification: you may request correction of inaccurate or incomplete personal data;
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations;
• Right to restriction: you may request that maju36 restrict processing of your personal data in certain circumstances;
• Right to data portability: you may request that maju36 provide your personal data in a structured, machine-readable format;
• Right to object: you may object to processing of your personal data on the basis of legitimate interests;
• Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

10.2 To exercise any of the above rights, please contact maju36 at [email protected]. maju36 will respond to valid requests within thirty (30) days.

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11. Children's Data

11.1 The maju36 Platform is strictly intended for individuals who are 21 years of age or older. maju36 does not knowingly collect personal data from persons under the age of 21.

11.2 If maju36 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated Account will be closed. If you believe a minor may have registered on the Platform, please contact us immediately at [email protected].

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12. Marketing Communications

12.1 With your consent, maju36 may send you promotional emails, SMS notifications, and in-platform messages containing information about bonuses, new games, seasonal promotions, and platform updates relevant to Malaysian players.

12.2 You may withdraw your consent to marketing communications at any time by: (a) clicking the unsubscribe link included in any marketing email; (b) updating your communication preferences in your maju36 account settings; or (c) contacting maju36 support at [email protected].

12.3 Withdrawal of marketing consent does not affect the receipt of transactional communications (such as deposit confirmations, withdrawal notifications, or account security alerts), which maju36 may send on the basis of contract performance regardless of marketing preferences.

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13. Security Measures

13.1 maju36 implements the following technical and organisational security measures to protect your personal data:

• 256-bit Transport Layer Security (TLS) encryption for all data transmitted between your device and maju36 servers;
• AES-256 encryption for personal and financial data stored at rest;
• Access controls limiting employee access to personal data on a need-to-know basis;
• Regular internal and external security audits and penetration testing;
• Multi-factor authentication requirements for administrative access to systems that hold Player data;
• Incident response procedures for identifying, containing, and reporting data security incidents.

13.2 While maju36 takes all reasonable precautions to protect your personal data, no method of electronic transmission or storage is completely secure. Players are encouraged to use strong, unique passwords and to notify maju36 immediately if they suspect unauthorised access to their Account.

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14. Changes to This Policy

14.1 maju36 reserves the right to update or revise this Privacy Policy at any time. The "Last updated" date at the top of this page will be revised to reflect the date of the most recent change.

14.2 Where any change to this Policy materially affects the way in which maju36 processes your personal data, maju36 will notify you by email to your registered address or by prominent notice on the Platform prior to the change taking effect. Continued use of the Platform following such notification constitutes acceptance of the revised Policy.

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15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which maju36 processes your personal data, please contact our support team:

This Privacy Policy was last reviewed and updated in June 2026 and applies to all Players with active maju36 accounts as of the effective date stated herein.